customer experience Archives

Jun 12 2019

Τα 9 βήματα της χαρτογράφησης του Customer Experience (CX)

Ένας Customer Experience (CX) χάρτης, μπορεί να δημιουργηθεί προβλέποντας τις αντίστοιχες συμπεριφορές, διαφορετικών προσώπων, με βάση τα ...

Feb 05 2018

Τι σημαίνει για εσάς η εμπειρία που λαμβάνουν οι πελατές σας ή κοινώς το customer service; Είναι απλώς μία ακόμη δουλειά, ή είναι κάτι πολύ πιο ...

Jun 21 2017

Όταν έχουμε έναν δύσκολο πελάτη μην σκέφτεστε πάντα την εύκολη λύση, αγνοώντας τον ή στέλνοντας τον σε άλλους. Κατά αυτόν τον τρόπο, ...

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